Shipping costs are calculated based on: (1) the products that are being delivered, and (2) the shipping address based on the country of Your residence. Shipping is available to most countries.
Our standard shipping rates
|Shipping Zone||Shipping Method||Shipping price for Moodo device packs||Shipping price for one Scent Family/ Single capsule pack||Shipping price for more than one Scent Family/ Single capsule pack||Shipping time ***|
|USA||Courier – Signature required*||$10||$4||Free||within 5 days|
|Courier – Signature required*||$20||$20||$9||within 5 days|
|Canada||Courier – Signature required*||$10||$4||Free||within 5 days|
|Europe||Courier – Signature required*||15€||9€||9€||within 5 days|
|Gulf Countries||Courier||$55||$55||$55||within 7 days|
|Asia, Australia and New Zealand||Courier||$35||$15||$15||within 5 days|
|Israel||Courier||₪35||₪35||₪35||within 5 days|
|Self-pick up||Free||Free||Free||within 5 days|
|Other Countries||Courier||$15||$9||$9||within 5 days|
(The exact price for shipping your country will be displayed at checkout):
* If you had chosen “signature required”, it will be noted on the item’s page and within the checkout experience. An appointment may be required and someone 18 years of age or older must be present to sign for the package.
**If you had chosen “leave at front door”, please note that We (Agan Aroma) is not responsible for any missing packages.
***Shipping times are estimated and are to be used as a guide only. We will do Our best effort to ship the products to You within 5 – 7 days from the date of the Order confirmation.
You acknowledge that shipping is not made directly by Us, but by a third party international courier services.
Deliveries can take longer than expected due to custom’s clearance procedures in certain countries. Shipping may be subject to import taxes.
In case of delay due to customs, You will be notified either by Us or directly through the relevant shipping company and may be requested to assist in order to release the package. We are not responsible for any delays in the delivery or any expenses due to customs, security process or an act of God.
Please note that additional import taxes may apply based on the country of Your residence; if You are unsure about the taxes that may apply – You should contact Your local authorities and find out before placing the order on our online store.
Any import taxes or any other costs incurred in connection to import as well as custom clearance are at Your own care and expense.
We are not liable to You for any damage, delay, cost or expense arising out of or related to shipping.
If You had received a damaged item, please contact Us immediately at [email protected]. We accept claims within 14 days after You had received Your Product/s. When contacting us, please include: Your order number, full name, pictures of the Product/s and the packaging in which the Product was sent in (if damaged). We kindly request to preserve the Product packaging until We determine the cause of the damage. If it is determined that the damage to the Product was caused by our defect, We will reship You a new Product.
If the damage to the Product was caused by the courier service, You may be requested to provide Us with further information regarding the packaging condition.
If Your package cannot be successfully delivered for reasons that derive from You – such as, provisions of wrong address or other contact information, failure to schedule a delivery time, absence at the address when delivery is attempted, non-compliance with import regulations, etc. – it is possible that Your package will be resent back to Us and/or any additional costs or expenses will arise. In such event, You will be required to bear any such costs or expenses and We will contact You to reschedule an additional delivery to Your address, at Your own expense.
This Shipping Policy may be amended by Us from time to time, and constitute an inseparable part of the terms & conditions