Frequently Asked Questions

Capsules usage is estimate, based on equation: every capsule is defined empty after 60 hours on full fan speed.

You can see the capsules lifetime in the table below, based on the fan intensity used:

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Once any of your capsules reach the 100% of consumption, your phone will get push notification.

To give you up-to-date result for each capsule, you can try to use our BETA feature, which will show the percent of remaining aroma in the capsule.

Please long tap on the center of any big circle in the main Moodo app screen. Then push on “reset usage percent” button.

You should see 100% inside that capsule. For the rest capsules, you should do the same.

Please note, if your Moodo device will detect different capsule type in the slot, the percentage will be hidden, until reset again as described above.

Our Engineers and designers argued a lot about what is the front and back side of the Moodo device.

Designers were sure the front is with logo, and engineers – the buttons is the front.

The decision was to give our customer to decide which one is the front.

To make the change please follow the instructions below:

1) Select most right tab – “Profile”

2) Tap on “my devices”

3) Tap on your Moodo device’s name

4) Tap once on one of the arrows near Moodo device’s image with a front side you wish (no matter the left or right arrow) and then go back to the main page with big circles.

Height: 4 inch/10 cm | Width & Length: 4.9 inch /12.5 cm

Moodo is compatible with the leading smart home technologies: Amazon Alexa, Siri Shortcuts, Google Assistant and more.

Moodo is not compatible with some Mesh routers. Please refer to our technical support page for the further instructions.

Moodo supports 2.4Ghz (802.11 b/g/n) Wi-Fi network only. The length of the network name and password (if exists) should be up to 22 characters each

No wax, no oil and no aerosol residues; No gas, no flame and no heat risks.- Moodo uses the safe & clean technology of cold-air diffusion

Moodo’s rechargeable battery is installed into the diffuser in our factory and is an integral part of the diffuser.
Thus it is not possible to add a battery.

We ship to most countries around the world.

To see the full list of countries we ship to, click on the circular flag icon on the right part of our website header.

Shipping charges depend on local regulations, shipping costs and availability of a local distributor in your country.

Therefore shipping costs may vary from one country to another.

Sure, once your order has been shipped you will receive a tracking number via email and will be able to track the package.

Delivery times are estimated, it can take longer than expected due to customs clearance procedures in certain countries.
Contact us at [email protected] for further assistance

We recommand moodo owners to take out your scent capsules and shake them to steer the bids inside. It helps release trapped fragrance molecules.
If your moodo was on full power with the same capsules for about 60 hours it’s probably time to change them, also our app will notify you after 60 hours.
if you’re still not sure, turn the moodo off and wait for an hour, if you were used to the fragrance, it’ll pass in this hour, than turn the moodo back on and see if you feel the fragrance.

Yes. Moodo has taken steps to enhance its recycling process by handling returned capsules and later using a process of infusing the spent aroma beads with fresh fragrance oil or replacing the AIR filter.
This helps us reduce the total number of capsules and plastic produced in the process.

This new Moodo app feature automatically adjusts the levels of the four scent capsules every so often.
This is done so that the scent keeps changing periodically, and users never become smell-desensitized, or “nose blind”.

Tap the “Tap here to name your mood” button at the middle of the top line on the screen, and name your new preset. Tap the “save” button on the top right hand corner of the screen.

The MoodoGO Is a plug and play device which only requires a connection to a power source via usb cable

MoodoGO uses a similar capsule design to the Smart home diffuser, in which the capsules are ultra-sonically sealed.
In addition, the content of the capsule are fragrance infused beads which are solid and do not stain.

The MoodoGO uses proprietary capsules designed for the device.
The Smart home diffuser capsules might fit the slot, but you will not be able to operate the device.

The MoodoGO does not use a battery – It needs constant connection to a power source in order to operate

The current consumption Is 24mA

The moodoAIR removes solid particulates such as dust, pollen, mold and bacteria as well as odors and gaseous pollutants from the air.

Inside the AIR capsule is a combination of activated carbon crystals, carbon foam and high efficiency particulate air filter.

The life-span of AIR filter is 250 hours, so with a typical usage of 8 hours a day it will last for 1 month

The collection efficiency is 99.95% for particle size of 0.5µm

An automatic alert will appear on the Moodo app as well as by email (email notification requires the user to approved in the app notification center.

If not connected to power, Moodo AIR will run for 8 hours on its battery

• Moodo AIR is designed to treat an area of 30 sqm (323 sqft) in air purification mode
• Moodo AIR is designed to treat an area of 60 sqm (646 sqft) in scent diffuser mode

• In air purification mode, Moodo AIR is best suited to treat a single room and it is best to place it near you.
• In scent diffuser mode, for best results place your Moodo somewhere in the center of the room.

Moodo capsules are single-use 100% recyclable products. Replacing a scent capsule with a new one takes only a few seconds.

There are no left-over liquids, wax or dirt to worry about, so it is maintenance free..

The efficiency of air purifiers can be measured through the space that they treat per unit of time, in cubic feet per minute (CFM).
The higher the CFM, the more efficient the purifier is going to be. Moodo AIR’s max CFM for each of its 4 AIR capsule slots is 6 feet3/min, and you can scale up if you use 2,3 or 4 AIR pods simultaneously.
When using 2 AIR pods it will take you approximately half time to clean the room as compared to using 1 AIR pod, or you can support a bigger space at the same time. Using 3 or 4 AIR pods simultaneously will increase the efficiency even more.

In typical conditions and while using a single AIR filter it will take 5 hours to clean the air of a 75 m3 (2650 cubic feet) room size

Yes. Moodo has taken steps to enhance its recycling process by handling returned capsules and later using a process of infusing the spent aroma beads with fresh fragrance oil or replacing the AIR filter.
This helps us reduce the total number of capsules and plastic produced in the process.

Depending on the purification or scent level speed, Moodo AIR ranges from 22 decibels (proportional to background in a very quiet rural area) to 60 decibels (proportional to a normal conversation).
You can adjust the speed level using the Moodo app or the device buttons.

No, the device supports one function at a time.
The recommended flow is to start with Purifier mode and then switch to scent diffuser in order to clean, then scent your space.
You can pre-program the device to execute any sequence that you want and alternate back and forth between air purification and scenting.

You can use the link below to add your email to our subscription service

By joining the subscription you will be updated with all of our latest promotions, updates and access to unique coupons.
You will be the first to know about the latest releases of our new fragrances, and as an added bonus you will even receive a complimentary MoodoGO device

An ‘unsuscribe (Your Email)’ button exists at the bottom of every email sent by the newsletter.
If you are having any issues, you are welcome to contact us at support@moodo